Actions that Dis-Incent Engagement: Everything Counts - Obstacles to Engagement #5
Pretty basic stuff this week but it never hurts to go back to basics.
Assuming that we are all in agreement that engaged employees are preferable to ones who are not, let’s take a brief look at actions we take as managers that actually dis-incent the engagement we say we want.
“It is difficult to get a man to understand something when his salary depends upon his not understanding it.”
Upton Sinclair
If I have heard it once I have heard it a hundred times from a potential client in an initial meeting, 
“Mike, what I am looking for is more leadership from my people!” Notwithstanding that this statement is often made thoughtlessly the first time around, my standard response when I hear it is “Then what we need to do is determine what you and your managers are doing to discourage leadership!” Silence follows.
Once everyone starts breathing again we can begin a fruitful dialogue.
The truth of my experience is that when senior managers strongly suggest they are interested in more leadership, they are muddling leadership with engagement and their real interest is more engaged employees. If it is really more leadership they want, we’ll have a further conversation about how much control they are willing to give up. That is always interesting!
In either case the task becomes one of working with both senior and mid-level managers to distinguish how they may be unwittingly discouraging the very engagement they profess to be seeking.
Much of what managers do to discourage or dis-incent engagement will have a reasonable explanation in the minds of the managers and will look like blatant chicanery in the eyes of employees. Some cases in point:
- “Our manager says she wants us to speak our minds and offer ideas and suggestions. When she holds a meeting she tells us to hold our questions and comments to the end of her presentation. Then as she gathers her things to leave she asks if we have any questions!”
- “Senior managers tell us we can contact them directly; when we do they ask our managers why we are bringing this matter to senior management attention rather than handling it more locally.”
- “The only way for me to make more money in my current position is to create opportunities for overtime. The easiest way to do that is to slow down so my work takes extra time and then I get labeled as a mediocre to poor performer.”
- “I can easily complete my assignments most weeks in 30-35 hours; I am good at what I do. There’s no real incentive to perform at a higher rate cuz every time I finish early my manager adds work from some of the poorer performers.”
- “I’ve offered five suggestions for improvement in the past year and not received a positive response on any of them. Managers promised they would get back in writing on all suggestions within 72 hours of receipt. I’d just be happy with that”
When confronted on this behavior, managers will often respond that it was a one time occurrence, they were pushed for time, it made sense when they took the action, etc. etc.
NOW HEAR THIS…all ye who would manage. The basic employment relationship is predicated on a mutually understood imbalance of power. You have more than the people reporting to you, at least in theory!.
Without question, at this point in time the majority of employees, no matter what the organization, are keenly attuned to this imbalance and on constant alert for any sign that their status in the “royal household” may be in jeopardy. This is to say that if you make a sudden move to scratch your head don’t be surprised when they duck. This underlying and unspoken unholy understanding is only made worse by our failure as managers to acknowledge the truth of it.
In my experience as a manager I have directly said to employees, “I seek your partnership. You are not worth much to me if our relationship is based in fear. Unless I can trust you to speak up when there is something to be said I will be essentially working alone. Whatever we need to do to work through whatever fear you have of me or managers in general, I am prepared to work through with you. I am not prepared to hear after the fact that you knew something and didn’t express it.” Not everyone who received this offer accepted but everyone who accepted has not been disappointed, nor have I.
- Take a look at the bulleted items above and examine yourself not just by reading the examples but by checking yourself against the spirit of the message.
- Can you come up with your own list of unconscious behaviors on your part that may be a dis-incentive to engagement?
In case you are wondering, I am not a "management hater." I do hold managers to a certain standard because of the power balance I speak to here. My highest loyalty is always to what at any point in time I see as the "best interest of the organization."
